Now Hiring - Account Manager, Inside Sales in Hamilton Township, NJ

Description

At Macmillan Learning, the health and safety of our employees and contract staff is a top priority. Accordingly, COVID-19 vaccinations will be required for all staff that will be working in a Macmillan Learning office, or have job duties requiring them to travel for work. If offered the role, the candidate will need to provide proof of vaccination in advance of their start date. Employees can request religious and/or medical exemptions to this requirement by following the process outlined in the offer letter.

Our Account Managers play a critical role in our sales team. They ensure our customers have everything they need to succeed as Macmillan customers, from providing instructor resources to arranging department and/or instructor training. Our Account Managers bridge the gap between our sales reps and Customer Support. They try to anticipate instructor and administrator needs before they arise, so every Macmillan customer is delighted. The primary goals of this role are to increase and maintain a base of business and upsell print business within an assigned territory. Teamwork, collaboration, and communication are keys to succeeding in this position.

This position is located in our Hamilton, NJ office. The role is a hybrid role and requires 2-3 days a week in the office.




Responsibilities include, but are not limited to:

Actively and accurately manage company CRM tool (Salesforce). This includes, but is not limited to, all customer interactions, contacts, sales opportunities, and pipelines to be reflective of revenue expectations within a given territory.

Regularly use internal data and analytics to identify at-risk customers and develop action plans geared towards driving usage and increasing renewal rates.

Target upsell opportunities by converting print to digital and increasing sell-through at Inclusive Access enabled schools.

Provide consistent, pro-active outreach to clients via phone, video, and email to ensure they are aware of the latest features, content, tips & tricks, etc. that will enhance their teaching experience and improve student outcomes.

Gain in-depth product knowledge of titles and their digital platforms.

Maintain broad knowledge of competitive markets and sales techniques.

Based on communication with your clients, identify new selling opportunities within your accounts and create referral tasks in SFDC and assign it to a new business Sales Rep.


Required Skills / Knowledge:

Bachelor's Degree

Knowledge of MS Office and Google Suite.

Excellent written and verbal skills, ability to handle multiple projects simultaneously and work under pressure.

Position requires periods of close concentration, must be able to sit for long periods, and be able to concentrate in busy and remote environments.

Adaptable to change, self-motivated, and exceptionally organized.

Ability to exhibit varied oral and written communication styles for different audiences, and connect information.

Preferred Qualifications:

Previous sales experience

Experience with Salesforce as a CRM

Previous Higher Education experience

Benefits














Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee's date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.

Competitive pay and bonus plan

Generous Health Benefits (Medical, Dental, Vision)

Select dependent on location of role: Contributions to your 401k retirement account through Fidelity (US)

Generous paid time off, sick time, discretionary days. and paid holidays (Cesar Chavez Day, Juneteenth, Indigenous People's Day, and more!)

Employee Assistance Program, Education Assistance Program

100% employer-paid life and AD&D insurance

And much more!

Macmillan Learning is a privately-held, family owned company that improves lives through learning. By linking research to learning practice, we develop pioneering products and learning materials for students that are highly effective and drive improved outcomes. Our engaging content is developed in partnership with the world's best researchers, educators, administrators, and developers. To learn more, please visit macmillanlearning.com or see us on Facebook, Twitter, LinkedIn or join our Macmillan Community. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a family-owned global media company headquartered in Stuttgart, Germany.

We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. You can read more about our Diversity, Equity, & Inclusion initiatives here.

The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education's guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.














Qualifications

Education
Bachelors (required)